This position serves as the principal administrative officer responsible for providing strong information technology management and innovative visionary leadership to the I.T. Department in the WVU School of Dentistry. The Director serves as the school's Chief Information Officer and is responsible for overseeing the management of the Axium Patient Information System, all SOD servers and system software, various communication technologies, desktop computing technologies and related support activities, and the overall security policy creation and implementation process. Other major areas of responsibility include general I.T. policy development, integrated implementation and management of various I.T. infrastructures, I.T. staff leadership and development, project management, scheduling and management of work flow, and representing the School of Dentistry with various professional organizations, and departmental budget management.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Administrative Functions: (50%)
Provide innovative leadership and vision to the strategic planning and integrated management of all information technology support systems and services including, but not limited to, the continual development of patient information systems, digital electronic records, overall computing services, and training. This position serves as the School of Dentistry’s Chief Information Officer on all information technology areas related to the school. The Director serves as the leader in developing plans and budgets for the information technology infrastructure and for the integration of information technology into the school’s research, instructional, and patient care activities. Develop an information technology plan for new facilities as needed.
Design, develop, and maintain the information technology infrastructure, including the development and maintenance of the internal network/server infrastructure supporting connectivity for students, faculty and staff to computing resources and applications provided by network, file and application servers. Deploy and maintain system infrastructure, including servers and software environments. Design and support an overall intranet infrastructure supporting internal and external web-based computing requirements. Design, develop, and maintain application and system security. Continuously monitor systems for unauthorized intrusion, research new security applications, and implement system wide updates.
Develop and implement long-range plans for information technology needs that effectively and economically meets current and anticipated future demands of users within the school. Provide effective leadership in assessment and analysis efforts and all stages of implementation. Develop long-range computing plans to include providing adequate and accessible computer facilities, improving networking of units, inclusion of computing technology in the curriculum, and provision for sufficient technical staff. Develop and maintain computing standards relative to an overall strategy to provide an appropriate degree of standardization.
Develop and implement an equipment plan for the purchase and repair of computing equipment throughout the School of Dentistry, including PC hardware and software. Review and authorize all staff requests for additions of software. Direct training and desktop support activities throughout the school. Develop improved service routines, procedures and methods to ensure efficient computer utilization and expedient completion of schedule requirements.
Responsible for the management of the Axium application to ensure data stability, security, and integrity. This position implements all system upgrades, continually communicates software needs to the vendor. Oversees and monitors system security and data monitoring. Develops various reports, both in Crystal Reports and other formats, which allow school administrators and other users to extract necessary information from the Axium database. Represents the school at the annual Axium User’s Meeting.
Provide creative, customized solutions to meet the needs of multiple users of the system, skillfully negotiating conflicting needs and demands. Identify, design and manage training for users institution-wide. Identify user needs and build I.T. teams to work across all levels of the organization to accomplish goals and objectives. Maintain interface with departmental users in the selection and set-up of major computing applications appropriate for supporting departmental activities. Facilitate communication between users to develop information sources for meeting individual departmental computing needs.
Direct and develop computer support teams for internal applications development, third party applications, operating systems, hardware, and networks. Analyze the I.T. needs of all departments and establish priorities for feasibility studies, systems design, and implementation to develop new and/or modify the school's information processing and database systems.
Represent the school by serving on and/or leading institutional committees, task forces or user groups as appropriate. Serve as liaison with representatives of other University computer operations, professional organizations and electronic data processing equipment manufacturers to exchange information on procedures and work methods. Serve on various committees as appropriate. Coordinate computing initiatives with other areas of the University. Maintain liaison with representatives of other University computer operations to ensure utilization of current principles and techniques.
Serve as security administrator responsible for securing patient information and other sensitive data. Work in collaboration with HSC and UHA to continually monitor, maintain, and improve system security protocols and procedures. Bring major information technology issues before school administrators, including policy proposals, new initiatives and strategic plans. Continually provide school administrators with detailed systems analysis that will influence critical decisions. Provide expertise to research ventures and community projects that will require the use of technology and various information distribution processes. Prepare operational reports and analyses, setting forth progress, adverse trends and appropriate recommendations or conclusions.
Direct various personnel functions including, but not limited to, hiring, performance appraisal, promotions, transfers and vacation schedules. Director provides hands-on training and leadership to all I.T. support staff. Coordinate regularly with information technology staff supporting departmental computer users to ensure that technology, infrastructure and long-range planning requirements are met and supported.
Technical Functions: (50%)
Continually monitor, update, and upgrade the Axium software application. Conduct all system updates and continually provide support and training to administration, faculty, staff, and students regarding use of the Axium application. This position will be in frequent contact with Exan (vendor of Axium software) to stay apprised of system updates, patches, and bug fixes. Detailed working knowledge of this software package is critical to patient care as well as faculty, staff, and student support.
Continually monitor, update, and upgrade the Crystal Reporting system. Meet with HSC and OIT representatives weekly to develop a thorough understanding of the Axium table database structure used to build and modify user reports. Responsible for learning the new Crystal Reports software (version 11), making necessary report changes, and working with school administrators to develop and implement new reports critical to interpreting and reporting on clinical and budgetary activities.
Directly responsible for researching and implementing new system security procedures, establishing procedural guidelines, and executing new maintenance protocols. This position will coordinate security efforts with other WVU and HSC OIT staff. Broad working knowledge of various security applications is critical.
Provide daily user-based PC and network support to the School of Dentistry for all Information Systems within the organization. This support includes front-line troubleshooting, implementing and installing software applications including Axium and Crystal Reports, and establishing and implementing security protocols.
Provide support to students, faculty, and staff on Microsoft Windows, Microsoft Office, and other software packages. Provide support to students, faculty and staff on Network access and e-mail access. Provide support for network printers and network/stand-alone copy machines.
Responsible for the creation, development, and maintenance of a new intranet infrastructure to allow faculty, staff, and students to easily access crucial software applications and information. This includes the maintenance of a file-sharing server for document, application, and security handling.
Responsible for implementing new equipment asset handling software to provide better statistical data to school administrators on current equipment, future needs, and organize software license information and ensure compliance with vendor regulations and WVU OIT policies and procedures. Coordinate surplus equipment removals with WVU and HSC.
Responsible for continued research in all areas of the information technology field. This includes researching equipment that is specific to the field of Dentistry. Director will meet with vendors, faculty, and administrators to determine new technologies and their implementation.
Director must be knowledgeable and capable of completing all duties of the I.T. Support Specialist positions as well as the other technical staff when such a situation would dictate.
Supervisory Responsibilities: I.T. Support Specialists, work-study students, student workers, and interns.
Performance Standard: Adheres to the established Performance Expectations for WVUH Employees in the areas of People, Service, Performance Improvement, and Shared Values & Culture.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to lift (weight not to exceed 75 lbs), frequently, computers, monitors, printers, and peripherals. If needed, lifting may be done with the assistance of others.
Ability to work after hours, weekends, and some holidays as required.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Standard "office" work environment.
Knowledge, Skills and Abilities:
• The employee will be required to enroll in and successfully complete various training courses.
• Broad working knowledge of:
1. Hardware (i.e. computers, printers, and other peripheral devices)
2. Broad working knowledge of various software packages including all MS Operating Systems, MS Office, and web development software.
3. Preferred working knowledge of Axium and Crystal Reports.